FAQ

General

What is a Possum Play Couch?

The Possum Play Couch is the ultimate modular play sofa for kids. Built out of lightweight but hyper-durable materials, The Possum is really much more than a sofa... it can be configured to turn into a fort, castle, ship, obstacle course, reading nook… your kids’ imaginations are the limit!

What comes in the box? How many pieces are included?

  • Every Possum Play Couch comes with 8 core pieces:
    • - 2 connected lower-base squares
    • - 2 connected upper-base squares
    • - 2 wedge cushions
    • - BONUS: 2 circle cushions (Limited Offer)

The play sofa base cushions are attached to each other so you can flip, fold, stack and scale The Possum however you want to arrange it.

Do you sell expansion packs?

We're so glad you asked! Extra shapes really multiply the fun of The Possum. Check out our range of add on shapes here

Can I use The Possum play sofa straight away?

The Possum Play Couch is squeeeeezed extra small for ease of shipping, and it can be a little shy when it first meets your family. This helps make The Possum easy to transport and makes for a seriously fun unboxing experience!

We suggest you give it a few days to fully grow to its correct shape. Absolutely you can start playing right away, but expect the shape to improve over the first few days.

How long can I keep The Possum Play Couch in its box?

We recommend you don’t leave your Possum Play Couch in its box for longer than you have to, and no more than 12 weeks after delivery.

Possums purchased from late-September onwards are fine to keep in the box until Christmas Day!

What are the dimensions of The Possum play sofa?

The Possum Play Couch measures 84cm wide, by 168cm long in its standard configuration. The base cushions are 22cm above the ground and 53cm in height to the top of the cushions, in standard configuration. To see the dimensions of each piece check out The Possum Play Couch product page HERE.

We see lots of families fold, stack, display and store The Possum in different ways, so you might configure differently to fit your home.

What is The Possum made of?

Possum Play Couches are made of some of the most durable and safe materials on the market!

The Possum's cushions are made entirely out of foam - no hard bars, bolts, of chunky bits to get hurt on. Our foam is CertiPUR-US® certified, meaning it is made free of mercury, lead, and formaldehyde; safe for your home and the most precious people in it.

The Possum's covers are made from brushed microsuede. We love microsuede because it is super durable (stain resistant, machine washable, shrink-resistant) whilst also being super soft and smooth against the skin! Our textiles are STANDARD 100 by OEKO-TEX® certified meaning they are tested to the highest safety standards and free from any harmful substances and dyes.

Is The Possum made of CertiPUR-US® certified foam?

It sure is! The Possum Play Couch is made with the highest quality foam and fabric in the world (CertiPUR-US® certified foam, STANDARD 100 by OEKO-TEX® certified textiles). This means you can rest easy with the knowledge it's made free from harmful nasties.

Do I need multiple Possum Play Couches?

Multiple play sofas mean the possible number of builds is even bigger. Think double-decker-bus, two-storey-castle, double-hulled-pirate-ship bigger… but we also designed The Possum to be a world of fun if you’ve just gone one, so you can always start there!

What age is The Possum suitable for?

The Possum play sofa is suitable for children aged 3 years and over.

The Possum is designed to cater to a range of age groups and to grow with your family for years of everyday play. We see young toddlers build gross motor skills by rolling and crawling over The Possum, school aged kids using their imaginations to dream up and construct all sorts of play worlds, and older kids using it for reading nooks, movie nights, and in their designated chill spaces. We've also had many reports of parents and grandparents loving The Possum as much as their little ones (hello spare bed, extended lounge area, tumbling with the kids, and still lots of fort building...) so there's really no upper age limit!

Ordering

Where can I buy a Possum Play Couch?

The only place to buy a Possum Play Couch is right here on this website! We do not currently work with any retail partners

Can I send The Possum as a gift?

Only if you want to be the most popular person in a little person’s life! Receipts are always emailed to the purchaser and not included in the delivered package, and our Possum Play Couch boxes are designed to be totally gift-worthy, so just specify your recipient postage details instead of your own at checkout.

Do you sell gift cards?

We do! You can purchase a gift card to contribute to a Possum Play Couch or any of our other fun play shapes here: Shop Gift Cards

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Shopify Pay, debit/bank cards

Can I buy Possum Play Couches for my childcare centre / school / community hall or business?

Absolutely! We have loved seeing The Possum find homes everywhere from lounge rooms to libraries to lobbies… If you have any special enquiries for how we can kit our your business with Possum Play Couches, please drop us an email on hello@possumplaycouch.com

Shipping & Delivery

Where do you ship to?

We offer fast and free shipping to European Union countries and Switzerland, but excluding Cyprus and Malta.  

We also ship to the UK, Australia and New Zealand. Visit the local websites for those stores below

United Kindom
Australia & New Zealand

If we don't currently ship to your country please let us know where you'd like us to expand! Send an email to hello@possumplaycouch.com

How much does shipping cost?

Shipping is FREE to EU addresses.

How long will my order take to arrive?

Please check individual product pages for our current dispatch times. They are stated in blue text above the 'Add to Cart' button. We ship items seperately as they become available.

After your order has been dispatched, it is typically delivered within 1-4 business days.

You can track the progress of your Possum Play Couch order on the tracking number we send you when it ships!

How do I track my order?

We'll send you an email and SMS to the details you provided when you checked out to let you know when your order has hit the road and is on its way to you. You can track its process (and start planning those forts!) via the tracking link.

Do I need to be home for delivery?

We can leave your delivery somewhere safe if you're not home. Please note that since COVID-19 most couriers have defaulted to contactless delivery. Delivery prefereces are set with your courier via your tracking link.

How big is the box The Possum arrives in?

This is the fun part! We know you don't want a huge box arriving at your doorstep, so your Possum Play Couch will come vacuum rolled and compressed into a very manageable box (31cm x 31cm x 91cm), and weighs 14kgs. We use the highest quality dense foam and have put it through rigorous testing to make sure it bounces back into shape with no damage after compression! You've got some seriously fun unboxing infront of you watching The Possum emerge from its box!

Cleaning & Care

How do I clean my Possum Play Couch?

  • Small spills and spot cleaning can be done with a baby wipe, damp cloth or furniture cleaner.
  •  
  • For a full clean, our microsuede covers can be zipped off and popped in the wash! Make sure your machine is on cold wash color-safe detergent and a gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Are The Possum covers washable?

You bet they are! Trust us, this was close to design-criteria Number 1! Pop them in your machine on a cold wash with a color-safe detergent and gentle cycle, and then line dry (no tumble-drying) to avoid shrinkage.

Is the Possum Play Couch pet-friendly?

The Possum play sofa loves everyone in the family, furry members included, and they seem to love us too! Like any furniture, pet-hair can cling to The Possum, but our microsuede material is super easy to clean and a vacuum or lint-roller will have it looking fresh.

Is The Possum Play Couch waterproof?

Our covers are water resistant and able to withstand small spills and accidents, but are not waterproof and serious soakings should be avoided. If your couch gets wet, remove the covers and pop it in a well ventilated space to dry out.

If you are are concerned about accidents from little ones or pets that might soak through to the foam we do sell a waterproof liner set for your Possum here: Shop Waterproof Liner Set

Can I use The Possum outside?

Ahhh the great outdoors! It’s fine to bring your Possum Play Couch to a dry outdoor place (like a deck or garage) but don’t leave it there. The Possum is not waterproof so overnight dew or a rain shower is not its friend, and sunlight can fade the fabric covers.

How do I store my Possum Play Couch?

Your play sofa can be folded up for simple storage (or a trip to granny's house) -- the base cushions can all stack or you can flatten them out to slide underneath most beds

Returns & Exchanges

What is your return policy?

Our full returns policy is HERE

Is there a warranty or guarantee?

We provide a one-year warranty, and you are entitled to a replacement or refund for a major failure, or to have the goods repaired or replaced if the goods fail to be of acceptable quality. If you have a problem with your Possum Play Couch please contact us within 7 days of delivery on hello@possumplaycouch.com. Please note that products that are not unboxed within 90 days of delivery will void our product warranty.

Please note that these guarantees cover physical flaws and manufacturing defects, but do not cover normal wear and tear or damages caused by alterations and improper use.

Still have questions?

Drop us a line and we'll help you out!
hello@possumplaycouch.com

Based on 1381 reviews
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Love the machine washable covers

I got a spare cover set so I can change up the colour every now and again in our play room. So easy to change and they wash up amazingly. Changeable covers is SUCH a great feature for a kids furniture product

Amazing!!

We are so pleased with the play sofa, it has kept the children very busy. It has been great for my toddler and baby to play safely on but also great for my older children and teenage child to get creative and have building/ creating competitions with!

Fantastic

I use the possum play couch for my family daycare and the kids love it so much especially building forts with it. Great quality too.

The best thing we’ve bought so far from Possum

It’s like a bean bag/safety mat/reading chair/trampoline and even a dog bed when we aren’t looking. We plan to get another soon.

Hours of fun

Our 2.5 year old loves it so much. Not a day has gone by since we got it that it hasn’t been used for jumping, hiding, climbing…
Looking forward to adding the last extra shapes we don’t have yet

Love this product!!

Best investment!

I’d had my eye on this for a while and I’m so happy I took the plunge and bought it! Our one year old absolutely loves it and I can’t wait to see what he makes with it as he gets older. Plus it’s also really comfy to sit on whilst he plays. Definitely recommend!

We recently re-did our playroom as our boys were getting a little older, and so we needed to change the colour of our Possum as we wanted to turn it blue to match the rest of the decor. Being able to get a whole new cover set and change the colour of our Possum was such a hack. It's like a brand new couch! Plus now we have a spare.

I haven’t stopped recommending this!

Absolutely perfect product. My 6 year old and 1 year old have not stopped playing with it.
We have also used it for movie nights, as a spare bed, and mostly as two armchairs
It’s perfect for a toddler to be able to climb onto the sofa with you vs normal sofas which are too high up for them and not safe.
Good quality, haven’t washed the covers yet. I normally just hoover the sofa every few days and wipe down any other marks.

Great, versatile piece!

Fun, comfy, and well made!

Best purchase ever

My son has level 3 ASD and we purchased the possum play couch with the equal thick bases, the circle set, the wedges and the armrest sets and it has 100% been the best purchase we have made. Not only does it help with his sensory needs with heavy lifting but it has encouraged him to use imaginative play which he really struggles with! It is so comfy and such amazing quality and even my 5 year old daughter is always using it. I could not recommend this enough. The customer service was fabulous and it came so quickly and was so easy to set up.

My kids absolutely love their possum play couch, they use it everyday. So glad we made this purchase :)

The Possum Play Couch (with Circle Set)

High end quality

Easy to set up into different shapes for endless fun. Is a safe indoor play option that I wish I purchased sooner for my 4 year old.

Endless fun for kids of different ages and used to so many purposes. Do think it's still a bit overpriced foe what it is

K
Armrest Set
Katherine

Endless fun for kids of different ages and used to so many purposes. Do think it's still a bit overpriced foe what it is

Amazing all 3 kids love playing together on it and building cubby houses!! It’s so firm but comfy!

Still unpacked as it’s a Christmas present for my 2 little granddaughters but I know they’ll love it. My daughter is excited for the girls to receive it

Loves it

Great product - we're having so much fun

Great product - had brought so much fun

Love these! Lovely material, great fun for the kids to use their imagination. Worth the money

Amazing quality, great delivery

Love the couch. Used daily. Service excellent